Terms & Conditions

All borrowers agree to pay a bond, of $50-$100 depending on the garments value, in conjunction with the hire price that is added at checkout. The bond will be held until the garment has been returned in its original condition and meets the Terms and Conditions outlined. It will then be refunded via the same payment method and card used.

All garments that are picked up in person will be presented on a hanger and sustainable garment bag. We expect our garments to be returned to us in the same manner and condition. Failing to return our property (hanger and garment bag) will incur a $10 fee and that will be deducted from the bond.

It is expected that all garments are returned in the same condition that they were hired out in. All minor damages such as stains/spills will be paid for with the bond, while major damages/ruined garments will incur payment of the full RRP if the garment cannot be repaired.

DO NOT attempt to wash or clean garments without consulting with Basia.

All hire prices include the dry cleaning cost in the price and are dry cleaned by Styled by Basia.

All garments are to be picked up between Thursday and Saturday. We will schedule a specific pick up time with the client once a garment has been booked. The pick up address will be stated in the confirmation email. Customers with appointments on the same week as their event are welcome to take the garment home on the same day as their try on.

All garments must be returned by 6pm Monday, unless agreed otherwise at the time of booking. If the garment is not returned by 6pm Monday, a late fee of $10 per day will incur for every day the garment has not been returned.

This is valid for a maximum of 7 days after the return date. After the 7 days it is considered a non-return and full RRP will be charged. Failing to return garments is stealing and will be reported and banned.

Borrowers may cancel at any time, however payments for all garments are final and no refund will be given. No refund will be given for change of mind or incorrect sizing.

In the event of cancelled or rescheduled events or change of mind, a credit voucher of the same value of the garment will be issued. The garment must be immediately returned, in its original condition, unworn and undamaged in order for the credit voucher to be issued. The credit voucher will be valid for one year from the issue date and cannot be used in conjunction with any other offers.

No refunds will be issued for postage cost.

All posted orders must be returned to Australian post no later than 4pm on Monday or 4pm Tuesday in the case of a public holiday. A prepaid postage label is included inside the satchel with the garment and must be used to send the garment back using the same, reusable postage satchel.

All return satchels must be returned to an Australian Post yellow express post box or Australian post counter. It is recommended for the satchel to be dropped off over the counter and a lodgement receipt obtained as a reference. We do not post to PO boxes.

The tracking information will be sent to your email once your order has dispatched. Please check your junk mailbox before emailing us as it sometimes makes its way there.

The same late returns policy applies to late postal return as mentioned above.

All garments are posted according to the estimated times indicted by Australian Post. We have no control over Australian Posts procedures and delivery times and is therefore not liable for late deliveries.

In the case of a late delivery, a store credit will be provided to the borrower for the price of the hire garment. No refund will be provided for the postage fees. The garment must be unworn and returned the following business day in the case of a late delivery in order to receive the store credit.

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